Customer Service

	Shipping Information
	Returns & Exchanges
	Ordering & Payment
	Request Swatches
	Wholesale / Bulk Orders
	FAQs

Shipping Information

: : : FREE SHIPPING — EVERY. SINGLE. DAY. ON ORDERS $200+ FOR EMAIL LIST SUBSCRIBERS : : :

NEW! Email Subscribers enjoy free shipping on all orders $200+ every single day. Join our list at any time here and enjoy FREE SHIPPING on eligible orders right away. Taxes & gift cards do not apply to your order total. This offer does not apply to Customized Orders and/or previously placed orders. Additional fees apply for express or overnight shipping, where available. International orders, including Canada, are not eligible for the offer. Free shipping for Email Subscribers applies to orders shipping to the contiguous US, Alaska, Hawaii, US territories, & APO/FPO addresses.

: : : SHIPPING ADDRESS : : :

We refer the shipping address listed on Shopify checkout invoice or PayPal account. Please ensure your shipping address is correct and up to date. All Reshipping fees are on Buyer expenses if any.

: : : SHIPPING DATE : : :

Most in-stock items ship in following Monday or Friday from California US unless special request or vacation posted in the shop announcement. Some custom made orders may take up to 4 weeks to process. Please note that we do not ship on Saturdays, Sundays or nationally observed US holidays.

Occasionally, items may be out of stock or back-ordered. You will be alerted in both instances. In the event of a back-order, we will provide an approximate date of shipment.

: : : BACKORDERS & CANCELLATIONS : : :

If an item is on back-order, you will be contacted via email regarding the availability date. In the event that a back-ordered item is part of your order, we reserve the right to cancel the item or ship your order in multiple packages. If you would like to cancel a back-ordered item, please email info@arcadia-designs.com. If an item is cancelled from your order for any reason, you will be notified via email and your method of payment will not be charged for the cancelled item.

: : : ORDER STATUS : : :

Shipping tracking number is provided in automatic email notice once the order has been shipped. You can check the status online by going to "Help > Order Status".

: : : DELIVERY TIME : : :

We ship all orders via USPS unless special requested and extra cost may applied.

: : : SHIPPING & HANDLING CHARGES : : :

Please use the chart below to estimate shipping and handling charges (via USPS Priority Mail) based on the pre-tax value of orders. US Rates apply to orders shipping to the contiguous US, Alaska and Hawaii. We ship to all US territories and APO/FPO addresses. Priority Express delivery are unavailable for these destinations.

We offer Expedited Express shipping (FEDEX / UPS) upon request. Please email info@Arcadia-Designs.com with the shipping zip code and expected delivery date for cost estimation.

*All shipping & handling charges do not include custom duty or tax if any.

: : : MISSING SHIPMENT : : :

We offer full refund for missing shipment only if the non-delivery had passed 20 business days (US domestic) and 6 weeks (International) from shipment date.

: : : DAMAGED PACKAGES : : :

We offer full refund for damaged packages only if it shipped by Priority Mail / Express and it is eligible for claim with your report made within 3 days of receiving. Your damage report should include Order number, Tracking number, Damage Description and Photos to show all damaged parts.

: : : GIFT SHIPMENT : : :

Please leave a note when check out if the order to be shipped directly to others as gift, and we will include gift note upon request.

Returns & Exchanges

All merchandise may be returned within 7 days of the date of delivery by mail for either store credit, money refund, or exchange. All Returns and exchanges are accepted only if the item is in original condition and in original packaging.

: : : FABRIC / CUSTOM MADE FABRIC ORDERS : : :

All Custom Made Orders, Fabric Orders and Promotional Sales are final sales which cannot be returned for exchange, credit, or refunds. While these items are not eligible for returns, we’re committed to you loving your custom made orders because we dedicated the design works and tailored material to your specific needs. Therefore we cannot process returns except in very limited circumstances. However, we want you to be fully satisfied on the purchases, we’re committed to doing our best to find a solution if something didn't meet your expectations.

: : : PRODUCT COLOR : : :

We have done our best to display as accurately as possible the colors of the products shown on this website. However, colors you see may vary from the display on the monitors and we couldn't guarantee the accuracy. If a slight color discrepancy is not acceptable for your application, please order a sample swatch at here, otherwise all return, refund or exchange is not acceptable.

: : : REFUND PROCESS & RESTOCKING FEE : : :

20% Restocking fee to be charged for ALL returns/exchanges items. Full refund will be given for amount of purchase minus 20% restocking fee and shipping charges. Most returns will process in approximately 1-2 weeks. Additional delays may occur. A refund will then be credited back to your original method of payment, and will post approximately two days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Store Credits or Gift card purchases will be refunded in the form of store credits. Returns and exchanges must be properly packed and sent via USPS, UPS, FedEx, or DHL at customer's expense.

: : : EXCHANGE : : :

All Custom Made Orders, Fabric Orders and Promotional Sales are final sales which cannot be returned for exchange. To make an exchange for all in-stock items in a different size or color, no restocking fee will be charged and you will responsible for the returning and reshipment cost. To make an exchange for a different item, you will responsible for the returning shipping cost and 20% restocking fee will be charged. An additional shipping fee will be applied to your new order.

Ordering & Payment

: : : ORDER STATUS : : :

We ask that you review your order carefully, as it cannot be modified once submitted. You will receive an order confirmation number at the conclusion of your order process, as well as an email that states your order number and an approximate order total. Click here to check the status of your order.

: : : ORDER CANCELLATION : : :

Please note no cancellation is accepted after the order shipped. If you need to cancel an in stock order, please email to Info@Arcadia-Designs.com with 2 days of purchasing. $25 cancellation fee may be retained if you request to cancel the order after 2 days. For all custom made or fabric orders, 50% cancellation fee will be retained from your refund once the order transaction completed.

: : : METHODS OF PAYMENT : : :

We accept the following methods of payment: Visa, MasterCard, American Express, Apple Pay, Discover, PayPal, JCB, Shopify Pay in USD. Items will be charged to your selected method of payment when they ship. Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information. We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.

: : : SALES TAX : : :

We collect sales tax on the orders shipped to California state as required by law.

: : : CALIFORNIA PROPOSITION 65 : : :

Galvanized metal products; brass and bronze hardware and household products; upholstered items; painted glass products; and crystal glasses will expose you to lead and/or other substances that are known to the State of California to cause cancer, birth defects and other reproductive harm.

Request Swatches

Please click here to place a swatch order of selected fabric type.

Wholesale / Bulk Order

Wholesale or Bulk Orders are welcomed with special offer. Please email to info@Arcadia-Designs.com including Item name & number, Quantity, Shipping zip code and Expected Delivery Date. The discount rate is varied upon the order amount and the processing time may take up to 6 weeks.

FAQs

: : : SPECIAL ORDERS : : :

Q: I'm looking for an extra long table runner / special shape tablecloth, is that something you can do?

A: Yes. Your custom made orders of any size and shape are welcomed. Please send to info@Arcadia-Designs.com with the order item name & number, quantity, expected delivery date and shipping zip code, we'll provide the estimation of cost and processing time. In general case, the processing time is around 3 to 4 weeks.

Q: Can I order customized Chiavari Chair covers for folding chair size?

A: Yes. Please send to info@Arcadia-Designs.com with your chair dimension (Length x Width x Height of both chair panel and overall chair size), Quantity, Expected delivery date and Shipping zip code, we'll provide the estimation of cost and processing time.

: : : ORDERING / RETURNS / CANCELLATION : : :

Q: I need the order in rush, what's the soonest delivery date?

For the in stock items, we could ship it in the next business day. Rush fee may applied. Please email to info@Arcadia-Designs.com with the order item name & number, quantity, expected delivery date and shipping zip code, we'll provide the expedited shipping options and estimated shipping cost.

Q: I'm looking for the quantity more than the available in stock. Can I do pre-order and how long the processing time would take?

A: Yes. Please send to info@Arcadia-Designs.com with the order item name & number, quantity, expected delivery date and shipping zip code, we'll provide the estimation of cost and processing time. In general case, the processing time is around 3 to 4 weeks.

Q: Can I order a full set fabric swatch album or a specific color sample card?

A: Yes. Both fabric sample cards or full set swatch album are available. If you interested any specific sequin fabric colors, you may order a swatch that included up to 4 color per order for $5 (to US, $10 to international) at here. Multi orders are welcomed. For full set swatch album, please order at here Please check our Facebook page for the demo video of full fabric album at here

Q: I received the item color doesn't match the list pictures shown, what can I do?

A: We are sorry to hear the discrepancy from the actual product color and your expectation. We hope you understand we always try our best to present the product color over the digital pictures and computer, however, the different monitor setting display the colors is uncertain, If a slight color discrepancy is not acceptable for your application, please order a sample swatch at here, otherwise all return, refund or exchange is not acceptable.

Q: What's the Tablecloth / Table Skirt / Runner size I should get for my tables?

A: Please measure the diameter or width, length and height of your tables, and then check the size guide at here .

Q: Do you sell floor stand for the backdrop curtain?

A: Backdrop stand is not available in our store. For the hanging setup ideas, you may consider to get a floor stand with top rod (e.g. http://ebay.to/1FgUhGM ). Our standard backdrop curtain is finished with a 4" full width rod pocket at top side and ribbons at both ends for easy hanging. For other option, you may install a wall mount curtain rod (e.g. http://bit.ly/1GG5ng0 ) or Removal Adhesive Hook (e.g. http://amzn.to/1QwVkhV ) when you plan to place it front of wall. Please let us know if any extra accessories, like button openings for hooks or else is necessary for your setup plan. The weight of a regular 8x8ft sequin curtain is around 8 lbs.

: : : DELIVERY : : :

Q: The order didn't delivered on time and the event date was passed, what can I do?

A: Please contact your local post office with the provided tracking number to check the delivery status. If you don't receive the package in 3 weeks longer than the expected delivery date, please report missing package to Post Office in order to process the claim.

Q: The shipping tracking Marked as Delivered but Not Received. What can I do?

A: Please check all possible places the package would be delivered (mailbox, front door, etc), ask any members of their household and neighbors, wait a day or 2 (depending on how close the date of delivery was), and lastly inquire with their local post office. Kindly note that if you suspected any fraudulent act or mail theft, you are highly recommended to contact local police and file a police report seriously. Once you have filed a police report, we may contact the carriers to initiate the claim. If you have done all of the above, please contact us at info@Arcadia-Designs.com for our further assistance.